Wood exporter automated customer interactions

46% of repetitive communications with customers automated using Pipefy email template.

Bereneck, the largest wood exporter in Brazil, ships 2,000 containers per month to 46 countries. A 15 person operations department performs all tasks involved in processing orders, notifying customers, responding to inquiries. They were relying on EXCEL and traditional email to keep track of operations, notifying customers of lead times, delays and issues. The system was breaking down. Bereneck decided to use the Pipefy email template to automate sending 1,000 repetitive emails to customers and suppliers each month thus automating 46% of email work done by administrators and saving 200 man-hours per month. Full case study here.

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