One of the first steps in automating tasks performed by employees is to discover what are those tasks and what are the workflows performed by employees. Dentsu used FortressIQ to achieve this.
One of the first steps in automating tasks performed by employees is to discover what are those tasks and what are the workflows performed by employees. Traditionally companies used analysts who observed employees and documented the workflows.
FortressIQ is one of few companies who automate the workflow discovery process. It works as follows:
- Software agents are installed on all the desktops. These are “light” agents which use a couple percent of desktop CPU so there is no impact on performance.
- Agents track every action such as keystrokes and mouse clicks for every application used by an employee.
- Machine Learning is used to analyze the collected data.
- The result is information about application usage (e.g. how many hours employees use Excel, SAP, SalesForce or browse on the Internet).
- The analysis also produces workflows for the various business processes executed by employees.
- By plugging in employee costs the system generates potential savings should a given process be automated.
In the Dentsu case, 2,200 processes were documented this way and it took 5 months and 2 analysts. If this was done the traditional way, 30 analysts would’ve been required. Full story…