UPC Netherland realized an ROI of 6 months using RPA solution

UPC Cable TV Customer service center uses desktop automation to reduce AHT (Average Handling Time) and increase up-sell & sales promotion success rate by 40%. 

UPC Netherland realized an ROI of 6 months using NICE desktop automation products. “Our needs primarily revolved around enhancing customer experience while still generating greater revenue,” explains Marco Vianen, Vice President of Customer Operations at UPC NL. Full story.

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