Health insurance company automated its process using RPA solution

HGS who provides services to insurance companies automated Enrollment, Commercial Claim processing and Healthcare Product preparation for insurance clients using Automation Anywhere bots.  “Member Enrollment  Average handling time per enrollment reduced from 15 minutes to 10 1⁄2 minutes Quality improved, reaching 99.97 percent Productivity improved by 30 percent Commercial Claims Testing Audit  Manual effort reduced … Read more

Bank deployed 150 RPA bots to automate customer facing processes

Santander Consumer Bank deployed 150 Automation Anywhere bots to automate 4 customer facing processes:  Car loan applications, bank account management, customer service requests and loan payment management were automated. “Before RPA, processing car loans was a manual task. After automation, customers could see the updated balance right away. Customers, wanting to sell their car, could … Read more

A Brazilian delivery company grows its business using RPA solution

A Brazilian delivery company serving consumers with a 35 min max delivery of products from stores and restaurants has grown from 15 to 450 employees in one year. Their manual process of selecting, hiring and on-boarding new employees involved a lot of spreadsheets, emails and phone calls.  Product delivery company streamlined rapid hiring and employee … Read more

Marketing agency automates customer interactions with RPA

Agency automates interactions with customers with plug-and-play no-code/low-code templates from Pipefy.  Marketing Company automated customer requests and reporting: IMImobile of South Africa., who manages multi-channel marketing campaigns for some of the world’s biggest brands in finance, retail and municipal services, is spending 80 percent less time managing its clients’ requests. The company is Pipefy no-code … Read more

UPC Netherland realized an ROI of 6 months using RPA solution

UPC Cable TV Customer service center uses desktop automation to reduce AHT (Average Handling Time) and increase up-sell & sales promotion success rate by 40%.  UPC Netherland realized an ROI of 6 months using NICE desktop automation products. “Our needs primarily revolved around enhancing customer experience while still generating greater revenue,” explains Marco Vianen, Vice … Read more

Desktop automation helps customer service agents

Blue Cross of Idaho deployed desktop automation at their contact center and realized annual savings of >$250,000.  “Specific NICE Desktop Automation procedures are tailored to respond to defined interaction cues by automatically compiling data from disparate systems and presenting the results on the agent’s screen in real time, along with relevant guidance. When more detailed … Read more

Credit Union automated calculation of variable interest rates using RPA

PSCU – Credit Union Services Company automated the calculation of Index Rates for Variable Interest Credit Cards.  PSCU provides services for credit unions that include traditional and digital payments, risk management, analytics, loyalty programs, etc… Every time the Federal Reserve changes interest rates new credit card rates must be calculated for customers using variable rates. … Read more

Credit card fraud investigators use RPA

Credit card fraud investigators at a bank use RPA (Robotic Process Automation) to reduce the average customer handling time by 82%.  The system uses NICE bots and desktop assistants to guide customer service agents with pop-ups on their screens during their conversation with a customer, suggesting the next best action and documenting the process so … Read more

Desktop automation that helps employees

Desktop Automation makes customer service employees more efficient.  NICE Robotic Automation’s NEVA is an example of a desktop automation software that assists employees in performing routine but time consuming tasks. It is particularly useful in customer service centers where agents must handle a variety of customer calls and where fast and accurate handling of customer … Read more

Massive deployment of Robotic Process Automation at PwC

Massive deployment of Robotic Process Automation (RPA) at PriceWaterhouse and Coopers (PwC) helps employees handle various tax preparation activities.  PwC: Price Waterhouse and Coopers used UiPath bots to roll out RPA to its 50,000+ US and Mexico employees and is in the process of expanding this globally across the PwC network of firms. One of … Read more