WGBH employees can complete complex tasks during the first day of using the SalesForce software and without formal training using WalkMe in-ap automated training system. WGBH automated training on SalesForce.com for its team members who had no formal training using WalkMe in-app training tool. The WalkMe system detects steps where users are having difficulty and … Read more
Bank of Montreal Financial Group uses Walkme to improve customer adoption of their on-line customer facing application while reducing the number of support requests. Bank of Montreal Financial Group uses Walkme to improve customer adoption of new features of their on-line customer facing application while reducing the number of support requests by 50%. In an … Read more
HGS who provides services to insurance companies automated Enrollment, Commercial Claim processing and Healthcare Product preparation for insurance clients using Automation Anywhere bots. “Member Enrollment Average handling time per enrollment reduced from 15 minutes to 10 1⁄2 minutes Quality improved, reaching 99.97 percent Productivity improved by 30 percent Commercial Claims Testing Audit Manual effort reduced … Read more
Santander Consumer Bank deployed 150 Automation Anywhere bots to automate 4 customer facing processes: Car loan applications, bank account management, customer service requests and loan payment management were automated. “Before RPA, processing car loans was a manual task. After automation, customers could see the updated balance right away. Customers, wanting to sell their car, could … Read more
A Brazilian delivery company serving consumers with a 35 min max delivery of products from stores and restaurants has grown from 15 to 450 employees in one year. Their manual process of selecting, hiring and on-boarding new employees involved a lot of spreadsheets, emails and phone calls. Product delivery company streamlined rapid hiring and employee … Read more
Agency automates interactions with customers with plug-and-play no-code/low-code templates from Pipefy. Marketing Company automated customer requests and reporting: IMImobile of South Africa., who manages multi-channel marketing campaigns for some of the world’s biggest brands in finance, retail and municipal services, is spending 80 percent less time managing its clients’ requests. The company is Pipefy no-code … Read more
UPC Cable TV Customer service center uses desktop automation to reduce AHT (Average Handling Time) and increase up-sell & sales promotion success rate by 40%. UPC Netherland realized an ROI of 6 months using NICE desktop automation products. “Our needs primarily revolved around enhancing customer experience while still generating greater revenue,” explains Marco Vianen, Vice … Read more
Blue Cross of Idaho deployed desktop automation at their contact center and realized annual savings of >$250,000. “Specific NICE Desktop Automation procedures are tailored to respond to defined interaction cues by automatically compiling data from disparate systems and presenting the results on the agent’s screen in real time, along with relevant guidance. When more detailed … Read more
Credit card fraud investigators at a bank use RPA (Robotic Process Automation) to reduce the average customer handling time by 82%. The system uses NICE bots and desktop assistants to guide customer service agents with pop-ups on their screens during their conversation with a customer, suggesting the next best action and documenting the process so … Read more
Mortgage loan processing automated by KeyBank using intelligent bots from Automation Anywhere. Mortgage loan application processing requires a complex process of data collection and verification. Applicant information along with third party documents such as appraisals and flood certifications, various look-ups and comparisons must be processed. This work is traditionally performed by trained employees. KeyBank with … Read more
