Support agents more efficient with automation

Desktop automation software provides real-time guidance and next-best- action recommendations. This  is particularly useful in customer service centers where agents must handle a variety of customer calls, and where fast and accurate handling of customer issues is of paramount importance. 

NEVA from NICE helps employees’ perform better by: 

  • Providing real-time guidance and next-best- action recommendations
  • Delivering rich, contextual data, directly to the employee’s desktop, drawn from multiple systems
  • Offering on-screen compliance prompts
  • Executing routine tasks, on behalf of the
    employee, quickly and accurately
  • Enabling great customer service with a human touch”
  • Full product description.