Desktop automation software provides real-time guidance and next-best- action recommendations. This is particularly useful in customer service centers where agents must handle a variety of customer calls, and where fast and accurate handling of customer issues is of paramount importance.
NEVA from NICE helps employees’ perform better by:
- “Providing real-time guidance and next-best- action recommendations
- Delivering rich, contextual data, directly to the employee’s desktop, drawn from multiple systems
- Offering on-screen compliance prompts
- Executing routine tasks, on behalf of the
employee, quickly and accurately
- Enabling great customer service with a human touch”
- Full product description.