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Jacada Automation - Process automation across customer value chain

Low code/No code customer service automation platform. “ … first contact resolution on any customer touch point – Websites, Mobile Apps, Chatbots, Messengers, Personal Assistants, Conversational IVR & Voice Bots…”

 

Company Name: Jacada Automation

Web site: https://www.jacada.com

Low code/No code customer service automation platform. “ … first contact resolution on any customer touch point – Websites, Mobile Apps, Chatbots, Messengers, Personal Assistants, Conversational IVR & Voice Bots…”

Who are the target customers?

Medium to large enterprises

How are the problems solved?

Pre-built bots:

  •  AI powered Chatbots
  • Voice Bots
  • Multimodal Visual IVR

What is unique about the solution?

AI driven. “Understands your customers and employees in over 100 languages as they text and talk”. “… intent recognition engine supports multiple languages.”

Use Examples.

  • DHL: “… was able to lower email inquiries coming into the contact center with a reduction of 77%. … reduction of call volume of 41%. … the solution took only  5 weeks to deploy.”
  • Nationwide Insurance: “ … was able to automate 72% of manual tasks,. Average Handle Time reduced by 20%. Training for new customer service representatives reduced by 40%…”
  • US Navy: “ NAVFAC was able to achieve ROI within 6 months. Over a million steps per year or 83% of manual effort has been automated.”

Expected ROI.

See US Navy use case above.

Product Category: Customer Service
Tags: Low Code, No Code, AI, Pre-built bots

Category:
Customer Service
Tags:
Artificial Intelligence, Low-code, No-code, Pre-built
Product Details:

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Can RPA benefit your business?

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