Loan pre-qualification involved manual validation of documents submitted by an applicant. Applications were received by email requiring staff to open emails, download attachments and examine forms submitted by a customer. This was a time consuming and error prone process.
The Nividous bot monitors incoming emails, opens them, extracts information provided by a loan applicant and uses an internal pre-qualification application to arrive at a YES/NO decision. In the event a customer application is missing information or the information is inaccurate, the bot sends an email describing the deficiency. Full story.
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