Insurance company reduces claims processing time by 90% with automation

Insurance company automates its claim processing and achieves 90% time reduction and overall turnaround time by 76% TruBot Robotic Process Automation products. 

Insurance company automates its claim processing and achieves 90% time reduction and overall turnaround time by 76% TruBot Robotic Process Automation products. 

The manual process involved processing customer paper claim forms that ranged in size between 5 pages and hundred pages for complex claims. Processing involved finding and entering the customer provided information into the company’s business system software. Because the forms varied, finding the proper fields and entering the data was very time consuming and error prone.

The TruBot solution included AI based data capture which extracts information from the various forms and uploads it to the company’s business system. Their drag and drop workflow design system enables creating tasks for the bots which emulate the tasks performed by employees so that they are done automatically. Full story…