Health insurance company automated its process using RPA solution

HGS who provides services to insurance companies automated Enrollment, Commercial Claim processing and Healthcare Product preparation for insurance clients using Automation Anywhere bots. 

“Member Enrollment 

  • Average handling time per enrollment reduced from 15 minutes to 10 1⁄2 minutes
  • Quality improved, reaching 99.97 percent
  • Productivity improved by 30 percent

Commercial Claims Testing Audit 

  • Manual effort reduced by over 90 percent
  • Average handling time reduced by more than 40 percent
  • Improved efficiency, with cost savings of greater than 35 percent

Healthcare Product Build 

  • Average handling time reduced by 30 percent
  • Enhanced efficiency, with cost savings of more than 40 percent.”

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