Desktop automation helps customer service agents

Blue Cross of Idaho deployed desktop automation at their contact center and realized annual savings of >$250,000. 

“Specific NICE Desktop Automation procedures are tailored to respond to defined interaction cues by automatically compiling data from disparate systems and presenting the results on the agent’s screen in real time, along with relevant guidance. When more detailed information is needed, predesigned automations navigate the agent within the system, saving time and effort.” Full story.

For more information about the vendor that provided this solution here