PSCU – Credit Union Services Company automated the calculation of Index Rates for Variable Interest Credit Cards.
PSCU provides services for credit unions that include traditional and digital payments, risk management, analytics, loyalty programs, etc… Every time the Federal Reserve changes interest rates new credit card rates must be calculated for customers using variable rates. Each such event requires resources from multiple teams to be coordinated and much manual work by PSCU employees. Given that the FED rate changes are not predictable, planning workload and staffing is difficult. NICE’s RPA technology was deployed to automate the process. Full story.
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