Credit card fraud investigators use RPA

Credit card fraud investigators at a bank use RPA (Robotic Process Automation) to reduce the average customer handling time by 82%. 

The system uses NICE bots and desktop assistants to guide customer service agents with pop-ups on their screens during their conversation with a customer, suggesting the next best action and documenting the process so agents can focus on customer interaction. Full story.

For more information about the vendor that provided this solution here