Property management company cuts invoice approval from 2 weeks to 2 days

Albrecht Inc. a property management company cut invoice approvals from 2 weeks to 2 days using Artsyl automation software. Albrecht Inc. a property management company cut invoice approvals from 2 weeks to 2 days using Artsy automation software. A 2 week process included: filing, data entry, routing, approval tracking, PO matching and payment processing for … Read more

WGBH automated training on SalesForce.com

WGBH employees can complete complex tasks during the first day of using the SalesForce software and without formal training using WalkMe in-ap automated training system. WGBH automated training on SalesForce.com for its team members who had no formal training using WalkMe in-app training tool.  The WalkMe system detects steps where users are having difficulty and … Read more

Desktop automation helps customer service agents

Blue Cross of Idaho deployed desktop automation at their contact center and realized annual savings of >$250,000.  “Specific NICE Desktop Automation procedures are tailored to respond to defined interaction cues by automatically compiling data from disparate systems and presenting the results on the agent’s screen in real time, along with relevant guidance. When more detailed … Read more

Desktop automation that helps employees

Desktop Automation makes customer service employees more efficient.  NICE Robotic Automation’s NEVA is an example of a desktop automation software that assists employees in performing routine but time consuming tasks. It is particularly useful in customer service centers where agents must handle a variety of customer calls and where fast and accurate handling of customer … Read more