Bank of Montreal Financial Group uses Walkme to improve customer adoption of their on-line customer facing application while reducing the number of support requests. Bank of Montreal Financial Group uses Walkme to improve customer adoption of new features of their on-line customer facing application while reducing the number of support requests by 50%. In an … Read more
Santander Consumer Bank deployed 150 Automation Anywhere bots to automate 4 customer facing processes: Car loan applications, bank account management, customer service requests and loan payment management were automated. “Before RPA, processing car loans was a manual task. After automation, customers could see the updated balance right away. Customers, wanting to sell their car, could … Read more
PSCU – Credit Union Services Company automated the calculation of Index Rates for Variable Interest Credit Cards. PSCU provides services for credit unions that include traditional and digital payments, risk management, analytics, loyalty programs, etc… Every time the Federal Reserve changes interest rates new credit card rates must be calculated for customers using variable rates. … Read more
Credit card fraud investigators at a bank use RPA (Robotic Process Automation) to reduce the average customer handling time by 82%. The system uses NICE bots and desktop assistants to guide customer service agents with pop-ups on their screens during their conversation with a customer, suggesting the next best action and documenting the process so … Read more
Massive deployment of Robotic Process Automation (RPA) at PriceWaterhouse and Coopers (PwC) helps employees handle various tax preparation activities. PwC: Price Waterhouse and Coopers used UiPath bots to roll out RPA to its 50,000+ US and Mexico employees and is in the process of expanding this globally across the PwC network of firms. One of … Read more
ARM (Adjustable Rate Mortgage) calculated and posted to a General Ledger daily by bots created at Ginni Mae. Ginnie Mae (Government National Mortgage Association) is using Robotic Process Automation (RPA) to calculate daily ARM (Adjustable Rate Mortgage) rates, to perform daily updates of the Ginnie Mae General Ledger and to assist with commitment authority reconciliation. … Read more
Mortgage loan processing automated by KeyBank using intelligent bots from Automation Anywhere. Mortgage loan application processing requires a complex process of data collection and verification. Applicant information along with third party documents such as appraisals and flood certifications, various look-ups and comparisons must be processed. This work is traditionally performed by trained employees. KeyBank with … Read more
Loan pre-qualification involved manual validation of documents submitted by an applicant. Applications were received by email requiring staff to open emails, download attachments and examine forms submitted by a customer. This was a time consuming and error prone process. The Nividous bot monitors incoming emails, opens them, extracts information provided by a loan applicant and … Read more
