Support agents more efficient with automation

Desktop automation software provides real-time guidance and next-best- action recommendations. This  is particularly useful in customer service centers where agents must handle a variety of customer calls, and where fast and accurate handling of customer issues is of paramount importance.  NEVA from NICE helps employees’ perform better by:  “Providing real-time guidance and next-best- action recommendations … Read more

Using AI based bots company increases revenue

A PPV video streaming company increases revenue and decreases human workload by automating the collection and analysis of its recommendation system by using Artificial Intelligence based bots from Loop Ai Labs. A telecommunication video streaming company increases revenue and decreases human workload by automating the collection and analysis of its recommendation system by using Artificial … Read more

UPC Netherland realized an ROI of 6 months using RPA solution

UPC Cable TV Customer service center uses desktop automation to reduce AHT (Average Handling Time) and increase up-sell & sales promotion success rate by 40%.  UPC Netherland realized an ROI of 6 months using NICE desktop automation products. “Our needs primarily revolved around enhancing customer experience while still generating greater revenue,” explains Marco Vianen, Vice … Read more

Desktop automation that helps employees

Desktop Automation makes customer service employees more efficient.  NICE Robotic Automation’s NEVA is an example of a desktop automation software that assists employees in performing routine but time consuming tasks. It is particularly useful in customer service centers where agents must handle a variety of customer calls and where fast and accurate handling of customer … Read more