Bank of Montreal Uses WalkMe To Improve Customer Adoption

Bank of Montreal Financial Group uses Walkme to improve customer adoption of their on-line customer facing application while reducing the number of support requests. 

Bank of Montreal Financial Group uses Walkme to improve customer adoption of new features of their on-line customer facing application while reducing the number of support requests by 50%.  

In an effort to make their on-line customer facing application more readily accepted by customers, Bank of Montreal wanted to make the adoption easy for customers to understand to give them good experience and not create additional burden on their customer care staff.  Full story…