KLM and WestJet Deploy Chatbots To Enhance Customer Conversations

As we described in our “Chatbots Explained” tutorial, chatbots are intelligent robots that are capable of performing specific tasks by interpreting requests submitted in voice and text commands. And there are two types of chatbots, rule based and AI chatbots. This tutorial examines deployments of rule based chatbots in two airline companies.

Chatbots Explained

In this brief tutorial, we help our readers understand what Chatbots are, their uses and what is involved in deploying chatbots in any business.